:root{--bg:#0a0c12;--side:#0d1018;--panel:#11151f;--panel2:#0d1119;--line:#1e2433;--tx:#e8ecf5;--mut:#8a93a8;--dim:#5d667c;--ac:#6d8cff;--ok:#34d399;--warn:#fbbf24;--bad:#f87171;--r:14px}
*{box-sizing:border-box;margin:0}
html,body{height:100%}
body{background:var(--bg);color:var(--tx);font:14px/1.45 Inter,system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;-webkit-font-smoothing:antialiased}
button,input,select,textarea{font:inherit;color:inherit}
:focus-visible{outline:2px solid var(--ac);outline-offset:2px}
.app{display:flex;min-height:100%}
#view{display:flex;flex-direction:column;gap:18px;min-width:0}
.side{width:232px;flex:none;background:var(--side);border-right:1px solid var(--line);padding:20px 14px;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}
.logo{display:flex;align-items:center;gap:10px;font-weight:700;font-size:17px;color:var(--tx);text-decoration:none;margin:0 4px 22px}
.logo i{width:32px;height:32px;border-radius:10px;background:linear-gradient(135deg,#6d8cff,#a78bfa);display:grid;place-items:center}
.logo svg{width:16px;height:16px;fill:#fff}
#nav{display:flex;flex-direction:column;gap:4px}
.nav{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:10px;color:var(--mut);text-decoration:none;border:0;background:none;cursor:pointer;text-align:left;transition:background .15s,color .15s}
.nav svg,.search svg{width:17px;height:17px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round;flex:none}
.nav:hover:not(.off){background:#141a28;color:var(--tx)}
.nav.on{background:#171d2d;color:var(--tx)}
.nav.off{opacity:.55;cursor:default}
.nav b{margin-left:auto;background:#1f2740;color:#9db1ff;border-radius:99px;padding:0 8px;font-size:11px;font-weight:600}
.nav small{margin-left:auto;font-size:10px;color:var(--dim);white-space:nowrap}
.side-foot{margin-top:auto;display:flex;flex-direction:column;gap:10px}
.who{display:flex;align-items:center;gap:10px;padding:8px 10px;color:var(--mut)}
.fict{font-size:11px;color:var(--dim);padding:0 10px}
.av{width:22px;height:22px;border-radius:50%;display:inline-block;flex:none}
.a1{background:linear-gradient(135deg,#34d399,#38bdf8)}.a2{background:linear-gradient(135deg,#f472b6,#a78bfa)}.a3{background:linear-gradient(135deg,#fbbf24,#fb923c)}.a4{background:linear-gradient(135deg,#60a5fa,#818cf8)}
.main{flex:1;min-width:0;padding:24px 30px 40px;display:flex;flex-direction:column;gap:18px}
.top{display:flex;align-items:center;gap:14px;flex-wrap:wrap}
.title{margin-right:auto}.title h1{font-size:22px;letter-spacing:-.01em}.title p{color:var(--mut);margin-top:2px}
.search{display:flex;align-items:center;gap:8px;background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:0 12px;width:300px;color:var(--dim)}
.search input{flex:1;min-width:0;background:none;border:0;outline:0;padding:9px 0;color:var(--tx)}
.search:focus-within{border-color:#33406a}
kbd{font:11px ui-monospace,monospace;border:1px solid var(--line);border-radius:6px;padding:1px 6px;color:var(--dim)}
.btn{border:1px solid var(--line);background:var(--panel);border-radius:10px;padding:9px 14px;cursor:pointer;font-weight:600;transition:filter .15s,background .15s}
.btn:hover{background:#171d2d}.btn.pr{background:var(--ac);border-color:var(--ac);color:#0a0c12}.btn.pr:hover{filter:brightness(1.1)}
.btn.bad{color:#fca5a5}.btn:disabled{opacity:.5;cursor:not-allowed}
.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);padding:16px 18px}
.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}
.kpi .l{color:var(--mut);font-size:12.5px}.kpi .v{font-size:30px;font-weight:700;margin:6px 0 2px;letter-spacing:-.02em;font-variant-numeric:tabular-nums}
.kpi .d{font-size:12px;color:var(--mut)}
.grid{display:grid;grid-template-columns:minmax(0,1.55fr) minmax(0,1fr);gap:14px;align-items:start}
.grid>*,.kpis>*{min-width:0}
.stack{display:flex;flex-direction:column;gap:14px}
h3{font-size:14px;margin-bottom:12px;display:flex;justify-content:space-between;align-items:baseline;gap:8px}
h3 span{color:var(--mut);font-weight:400;font-size:12px}
.tbl{width:100%;border-collapse:collapse;font-size:13px}
.tbl th,.tbl td{padding:9px 8px;text-align:left;border-bottom:1px solid var(--line);white-space:nowrap}
.tbl th{color:#6b7389;font-weight:500;font-size:11.5px;text-transform:uppercase;letter-spacing:.04em}
.tbl td.ti{white-space:normal;min-width:180px}
.tbl tr[data-open]{cursor:pointer;transition:background .12s}.tbl tr[data-open]:hover{background:#141a28}
.id{color:#6b7389;font-variant-numeric:tabular-nums}
.p{display:inline-block;padding:1px 9px;border-radius:99px;font-size:11.5px;font-weight:600}
.crit{background:#3a1d22;color:#fca5a5}.alta{background:#3a2c14;color:#fcd34d}.med{background:#1c2a44;color:#93b4ff}.low{background:#1c2b27;color:#86efac}
.sla{font-variant-numeric:tabular-nums;font-weight:600}
.s-ok{color:var(--ok)}.s-risco{color:var(--warn)}.s-estourado{color:var(--bad)}.s-pausa{color:var(--mut)}
.bar{height:8px;border-radius:9px;background:#1b2132;overflow:hidden;margin:6px 0 14px}.bar i{display:block;height:100%;border-radius:9px}
.row-sb{display:flex;justify-content:space-between}
.chart{width:100%;height:auto;display:block}
.empty{color:var(--dim);padding:18px 4px}
/* chamados */
.tools{display:flex;gap:8px;flex-wrap:wrap}
.chip{border:1px solid var(--line);background:var(--panel);border-radius:99px;padding:6px 13px;color:var(--mut);font-size:12.5px;cursor:pointer;transition:all .15s}
.chip:hover{color:var(--tx)}.chip.on{color:#fff;border-color:#33406a;background:#171d2d}
.board{display:grid;grid-template-columns:repeat(4,minmax(230px,1fr));gap:14px;overflow-x:auto;padding-bottom:6px}
.col{background:var(--panel2);border:1px solid var(--line);border-radius:var(--r);padding:12px;display:flex;flex-direction:column;gap:10px;min-height:260px;transition:border-color .15s,background .15s}
.col.over{border-color:var(--ac);background:#0f1422}
.col h4{font-size:12.5px;color:var(--mut);display:flex;gap:8px;align-items:center;margin:2px 4px 4px;font-weight:600}
.col h4 b{background:#1b2132;border-radius:99px;padding:0 8px;color:#b6bfd6}
.t{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:12px;cursor:pointer;transition:border-color .15s,transform .15s}
.t:hover{border-color:#33406a;transform:translateY(-1px)}.t.drag{opacity:.45}
.t .ti{margin:4px 0 9px;font-weight:500}
.t .row{display:flex;gap:8px;align-items:center;font-size:11.5px;color:var(--mut)}
.t .row .av{margin-left:auto;width:20px;height:20px}
.lvl{border:1px solid var(--line);border-radius:6px;padding:0 6px;font-size:11px}
.lvl.n2{border-color:#3a4a85;color:#9db1ff}
/* drawer */
.scrim{position:fixed;inset:0;background:rgba(3,5,10,.55);opacity:0;pointer-events:none;transition:opacity .2s}
.scrim.on{opacity:1;pointer-events:auto}
.drawer{position:fixed;top:0;right:0;bottom:0;width:520px;max-width:100%;background:#0e121b;border-left:1px solid #2a3350;box-shadow:-30px 0 60px rgba(0,0,0,.55);padding:22px 24px;display:flex;flex-direction:column;gap:16px;overflow-y:auto;transform:translateX(105%);transition:transform .25s ease;z-index:20}
.drawer.on{transform:none}
.drawer h2{font-size:19px;line-height:1.3;letter-spacing:-.01em}
.dh{display:flex;align-items:center;gap:8px;color:var(--mut)}.x{margin-left:auto;background:none;border:0;color:var(--mut);font-size:20px;cursor:pointer;padding:2px 8px;border-radius:8px}.x:hover{background:#171d2d;color:#fff}
.ring{display:flex;gap:14px;align-items:center;background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:12px 14px}
.ring .big{font-size:24px;font-weight:700;font-variant-numeric:tabular-nums}.ring small{color:var(--mut);display:block;font-size:12px}
.meta{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.m{background:var(--panel);border:1px solid var(--line);border-radius:11px;padding:10px 12px}.m small{color:var(--mut);display:block;font-size:11px}.m div{font-weight:600;margin-top:2px}
.desc{color:var(--mut)}
.tl{border-left:2px solid #1f2740;margin-left:6px;padding-left:18px;display:flex;flex-direction:column;gap:13px;list-style:none;padding-top:2px}
.tl li{position:relative;font-size:13px}.tl li:before{content:"";position:absolute;left:-25px;top:5px;width:10px;height:10px;border-radius:50%;background:var(--ac);border:2px solid #0e121b}
.tl li.k-escalado:before{background:var(--warn)}.tl li.k-resolvido:before{background:var(--ok)}.tl li.k-aguardando:before{background:var(--dim)}
.tl small{color:var(--mut);display:block;font-size:11.5px}
.acts{display:flex;gap:10px;flex-wrap:wrap;margin-top:auto;padding-top:6px}.acts .btn{flex:1;text-align:center;white-space:nowrap}
/* dialogs */
dialog{border:1px solid #2a3350;border-radius:16px;background:#0e121b;color:var(--tx);padding:22px;width:min(440px,92vw)}
dialog::backdrop{background:rgba(3,5,10,.65)}
dialog form{display:flex;flex-direction:column;gap:12px}
dialog label{display:flex;flex-direction:column;gap:5px;font-size:12.5px;color:var(--mut)}
dialog input,dialog select,dialog textarea{background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:9px 11px;color:var(--tx);resize:vertical}
.two{display:grid;grid-template-columns:1fr 1fr;gap:10px}.row-end{display:flex;justify-content:flex-end;gap:10px}
.muted{color:var(--mut)}.err{color:var(--bad);min-height:1em;font-size:12.5px}
.toast{position:fixed;left:50%;bottom:26px;transform:translate(-50%,20px);background:#171d2d;border:1px solid #2f3a5e;border-radius:12px;padding:11px 16px;color:#cfd8ff;box-shadow:0 14px 40px rgba(0,0,0,.5);opacity:0;pointer-events:none;transition:all .25s;z-index:40;max-width:92vw}
.toast.on{opacity:1;transform:translate(-50%,0)}.toast.bad{color:#fecaca;border-color:#5b2a30}
@media(max-width:1100px){.kpis{grid-template-columns:repeat(2,1fr)}.grid{grid-template-columns:minmax(0,1fr)}}
@media(max-width:860px){.side{width:64px;padding:16px 8px;align-items:center}.logo span,.nav span,.nav b,.nav small,.fict,.who span:last-child{display:none}.nav{padding:11px}.main{padding:18px 16px 36px}.search{width:100%;order:3}kbd{display:none}.tbl .hide-s{display:none}}
@media(max-width:560px){.kpis{grid-template-columns:1fr 1fr}.kpi .v{font-size:24px}.meta,.two{grid-template-columns:1fr}}
@media(prefers-reduced-motion:reduce){*{transition:none!important}}